FAQs

• License certification
  • Can I use the application on more than one PC?
  • When should my license be certified?
  • Do I need to follow the license certification procedures for evaluation versions?
  • The message, "Your license has expired," appears when you try to start the application.
  • The message, "Not certified" appears when you try to start the application.
  • The license certification failed.
  • I want to change my PC.
  • I want to re-install the OS.
• Free trial version
  • How long can the evaluation version license be used?
  • Are there any functional limitations in the evaluation version?
  • The evaluation license has terminated. Do I need to install the product application?
  • Is it possible to update the evaluation version?
• Installation
  • The fatal error message '0x8004FE00' appears and the application is shut down when application has been started.
• Product
  • How are software updates communicated?
  • Can I use CodecSys Personal on PS3 Slim(CECH-2000 series)?
• How to use
  • The PS3 can neither be shut down nor rebooted via the [Remote operation] menu.
  • A message, "Cannot connect to status bar," appears after application has been started.
  • The encoding speed seems to be slow. Why?
  • Is it possible to execute multiple encoding jobs simultaneously?
  • I want to encode a TV program while capturing it.
  • The game screen does not appear when PS3 is started.
  • When a MPEG2 file is registered, it takes time for the preview to begin.
• Settings
  • Are there any guidelines for the settings for encoding?
  • Is it possible to automatically reflect the resolution of YUV file in the setting screen?
  • What values should be set for the aspect ratio?
  • How can I give preference to quality over compression ratio for making a short clip?
  • An interference pattern is generated on the encoded screen.
• Input/Output
  • Encoded files cannot be played back on Windows Media Player.
  • Importing a file to the authoring tool for Blu-ray disc fails.
  • While reading MPEG2, a screen sought in the preview screen does not immediately appear if it is.
  • Is it possible to export a file in the MP4/FLV format?
  • How can I reduce the size of an output file without damaging the image quality?
  • Is it possible to output the audio as a separate file?
  • Is AVC-Intra format output supported?
  • It fails to read MPEG2.
  • A message, "The specified input file is not supported," appears and the file cannot be read.
  • It fails to preview and encode MPEG-2 file after reading it.